Short, clear answers to your questions about Mawadda

An annual preventive periodic-maintenance subscription in Madinah, from DAL International. We visit your property on scheduled dates to find faults early, so it stays in its original condition all year, whether you live in it or rent it out.

Basic package: 1,495 riyals a year including VAT (1,300 riyals before VAT).

Comprehensive package: 2,070 riyals a year including VAT (1,800 riyals before VAT), with everything in Basic plus additional services.

Yes. Design your annual package around the number of devices in your property; every option has a fixed price announced in advance.

It includes four scheduled visits a year, alternating between a full inspection and a preventive visit, and a photo-documented report after every visit. Repairs are not included; each repair has a published price that you know before it is carried out.

The scheduled visits begin once your payment is received, with one visit every quarter through your subscription year.

Yes. Request the service you need, when you need it, at its published price.

Yes. You can start by booking an inspection visit before you subscribe.

Every repair item has a set price from the published rates. It appears in the report after the visit, so you know the cost before any work begins.

Only after the party responsible for it approves it and pays for it. The exception is small repairs up to 200 riyals before VAT (230 riyals incl. VAT) when the pre-approval option is chosen in the contract and quotation: they are done during the same visit.

Technicians from licensed maintenance establishments contracted with DAL, and Saudi technicians who hold a freelance work permit and are registered with us.

Registered spare-parts shops supply them, and the price of each part appears in your repair quote before any work.

Every repair is photographed before and after the work, so you can see what was done in your property.

Every repair we carry out has a 30-day warranty. If the same fault returns within that period, let us know.

A disclosed referral commission: 10% of the first-year subscription and 5% on each renewal. It is calculated on the subscription value before VAT and paid after the customer pays.

Example: a Basic package subscription is 1,300 riyals before VAT, so its commission is 130 riyals in the first year and 65 riyals on each renewal.

Yes, the commission is disclosed to the landlord. It does not raise the price: the landlord pays the same published package price.

Contact us to register your office and receive your own office code, which each unit is registered with. The service is offered to your clients under one trade name: "Mawadda" by DAL International.

Planned preventive maintenance for the building's shared areas, such as stairwells, basement and roof, within the services listed on the site. It includes four visits a year and a photo-documented report after each one, which the association can present to the owners.

It does not include the inside of apartments, or elevators, fire and alarm systems and generators.

The building is priced by its number of floors and its shared services, at a fixed annual price announced before you sign. The invoice is issued in the association's name and paid yearly in advance.

Repairs in the shared areas are paid by the association, which decides how to divide the cost among the owners. Each apartment has its own price and a separate subscription.

Design a package around the project's units and their devices, then choose "Request a quotation" at checkout. Once we agree, we sign the unified contract with the developers' annex, and an invoice is issued for every unit or building added.

Yes, in Madinah, for the private and commercial sectors, not government entities. Request a quotation for your establishment.