Your home or investment, in its original condition all year
Preventive periodic maintenance in Madinah, whether you live in your property or rent it out: four scheduled visits a year, a photo-documented report after every visit, and a set price for every repair before it is carried out.
Your year with Mawadda
A scheduled visit in every quarter of your subscription year, alternating between the inspection engineer and a preventive-maintenance technician, and after every visit you receive a photo report on your property's condition.
- Inspection engineer
- Technician from a maintenance establishment contracted with DAL
- Quarter 1
Full inspection
Inspection engineer
Plumbing, electrics and air conditioning are checked, and your property's condition is recorded in photos.
Photo report - Quarter 2
Preventive visit
Technician from a maintenance establishment contracted with DAL
Preventive maintenance of the devices in your package, such as air conditioners.
Photo report - Quarter 3
Full inspection
Inspection engineer
A second full inspection that finds new faults before they grow.
Photo report - Quarter 4
Preventive visit
Technician from a maintenance establishment contracted with DAL
A second preventive visit for your package's devices, closing the subscription year.
Photo report
Repairs are not included in the subscription: each repair is priced upfront from the published rates and carried out only after approval and payment.
Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done during the same visit if the pre-approval option is chosen in the contract and quotation.
What concerns you about your property, and how Mawadda handles it
Faults that only show once they grow
Your property is checked at a scheduled visit every quarter, so faults are found early and what needs fixing is handled with the periodic visits.
Repair costs you cannot know in advance
Every repair item has a set price from the published rates, and it is carried out only after your approval and payment.
No record of your property's condition
After every visit you receive a photo-documented report, so you build a dated record of your property's condition.
Wear from renting the unit out
If you rent your property out, the unit comes back to you at the end of every lease in its original condition, and each party is invoiced for the items it is responsible for.
What your subscription includes, and what it does not
- Four scheduled visits a year, one every quarter.
- Two visits with an inspection engineer for a full inspection, and two preventive visits with a technician from a maintenance establishment contracted with DAL, alternating.
- A photo-documented report after every visit.
- Repairs are not included in the subscription: each repair is priced upfront from the published rates and carried out only after your approval and payment.
- Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done at the same visit if the pre-approval option is chosen in the contract and quotation.
- A 30-day warranty on every repair carried out.
How Mawadda works for property owners
Choose your package
Choose the Basic or Comprehensive package, or design your own around the number of devices in your property. You can start by booking an inspection visit.
Pay the subscription in advance
The subscription is annual and paid in advance. Pay at checkout by bank transfer, by mada, Visa or Mastercard card or STC Pay through a secure payment gateway, or in instalments with Tabby or Tamara where shown at checkout. You can also request a quotation and pay afterwards.
Visits and reports
A scheduled visit every quarter, and after each one a photo-documented report on your property's condition and what needs repair.
Repairs with your approval
Each repair is priced upfront and carried out after your approval and payment, with a 30-day warranty. Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done at the same visit if the pre-approval option is chosen in the contract and quotation.
What the visit report shows
After every visit you receive a photo-documented report. Here is an illustrative example of what it includes.
Visit report
- Air conditioningGood
- PlumbingNeeds repair
- ElectricalGood
- LightingGood
Photos from the visit
A 30-day warranty on every repair carried out.
A dated, documented condition
Each visit's photos and report are kept, so every party has a record that protects its rights in a dispute.
The price before the work
The report shows each repair needed with its price from the published rates, and each party is invoiced only for the items it is responsible for.
Photos only with consent
Photos inside an occupied home are taken only with the consent of the person who lives there, and only of equipment, inspection points and faults.
Choose what suits your property
Basic package
1,495 riyals a year including VAT (1,300 riyals before VAT).
Four scheduled visits a year and a photo-documented report after every visit.
Subscribe to BasicComprehensive package
2,070 riyals a year including VAT (1,800 riyals before VAT).
Everything in the Basic package, plus additional services. Details are on the packages page.
Subscribe to ComprehensiveCustom package
Design your annual package around the number of devices in your property.
Design your packageServices without a subscription
Request the service you need, when you need it, at its published price.
On-demand servicesQuestions owners ask
Are repairs included in the subscription?
No. Each repair is priced upfront from the published rates and carried out only after your approval and payment. Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done at the same visit if the pre-approval option is chosen in the contract and quotation, and every repair carried out has a 30-day warranty.
Who comes to the visits?
Two of the four visits are with an inspection engineer for a full inspection, and the other two are preventive visits with a technician from a maintenance establishment contracted with DAL. They alternate through the year.
What if an urgent fault happens between visits?
The periodic visit is not an emergency service. An urgent fault at home has a separate paid special visit, which you can request on 0530545436. If lives are at risk, call the relevant authorities immediately.
I rent my property out. Who pays for repairs?
After each visit, each party, owner or tenant, is invoiced only for the items it is responsible for, and every item has a set price from the published rates.
Keep your property in its original condition
We serve Madinah, Saturday to Thursday, 8 am to 8 pm. Call us on 0530545436 or email info@dal.international.