How Mawadda works, step by step
From subscribing to the repair warranty: four scheduled visits a year, a photo-documented report after each one, and repairs at published prices that you know before any work.
Mawadda in under a minute
See how the four yearly visits, the photo reports and the repairs work, and what the two packages cost.
Your year with Mawadda
A scheduled visit in every quarter of your subscription year, alternating between the inspection engineer and a preventive-maintenance technician, and after every visit you receive a photo report on your property's condition.
- Inspection engineer
- Technician from a maintenance establishment contracted with DAL
- Quarter 1
Full inspection
Inspection engineer
Plumbing, electrics and air conditioning are checked, and your property's condition is recorded in photos.
Photo report - Quarter 2
Preventive visit
Technician from a maintenance establishment contracted with DAL
Preventive maintenance of the devices in your package, such as air conditioners.
Photo report - Quarter 3
Full inspection
Inspection engineer
A second full inspection that finds new faults before they grow.
Photo report - Quarter 4
Preventive visit
Technician from a maintenance establishment contracted with DAL
A second preventive visit for your package's devices, closing the subscription year.
Photo report
Repairs are not included in the subscription: each repair is priced upfront from the published rates and carried out only after approval and payment.
Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done during the same visit if the pre-approval option is chosen in the contract and quotation.
Seven steps from subscription to warranty
Choose a package and subscribe
Choose a ready package or design your own around your devices, then subscribe for a year, paid in advance. Pay at checkout by bank transfer, by mada, Visa or Mastercard card or STC Pay through a secure payment gateway, or in instalments with Tabby or Tamara where shown at checkout. You can also request a quotation and pay afterwards.
Four scheduled visits
Once your payment is received, we schedule one visit every quarter with you, alternating between a full inspection by the inspection engineer (two visits) and a preventive visit by a technician from a maintenance establishment contracted with DAL (two visits).
A photo report after every visit
After every visit you receive a photo-documented report showing your property's condition, the work done, and the repairs needed, each with its price and the party responsible for it.
Repairs priced upfront
Repairs are not included in the subscription. Each repair has a set price from the published rates, which you know before any work begins.
Approval and payment before work
No repair is carried out until the party responsible approves it and pays for it. Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done during the visit itself if the pre-approval option is chosen in the contract and quotation.
Work done and photographed
A technician carries out the repair, and the work is photographed before and after, so you can see what was done in your property.
30-day warranty
Every repair we carry out has a 30-day warranty. If the same fault returns within that period, let us know.
What happens at each visit
The periodic visit is preventive: its purpose is to find faults early.
- We agree the time of each visit with you in advance, within working hours.
- At the two inspection visits, the inspection engineer carries out a full inspection of the plumbing, electrical systems, air conditioning and the other fittings in our services.
- At the two preventive visits, the technician carries out preventive maintenance on the devices in your package, such as air conditioners.
- We record any faults we find with photos and price each repair needed from the published rates.
- Small repairs up to 200 riyals before VAT (230 riyals incl. VAT) are done during the same visit if the pre-approval option is chosen in the contract and quotation.
- We photograph equipment, inspection points and faults only, never people or their personal belongings.
- Photos inside an occupied home are taken only with the consent of the person who lives there.
When we find a fault
We document and price every fault before any work; its value and the pre-approval option decide when it is repaired.
Found and photographed
The fault is recorded with photos at the visit.
Priced from our published rates
Its price appears in the report, with the party responsible for it.
Up to 200 riyals before VAT (230 riyals incl. VAT)
A small repair, with pre-approval
Carried out at the same visit, if this option is chosen in the contract and quotation.
Above the limit, or without pre-approval
After approval and payment
Carried out only after the responsible party approves it and pays.
30-day warranty
On every repair carried out.
Pay Mawadda only, never the technician directly
Each party pays for the items it is responsible for
Each party pays for its own items
If you live in your own home
You are the only party, so every invoice, for the subscription and the repairs, is issued in your name.
If the property is rented
The report shows who is responsible for each repair item, and each party, owner or tenant, is invoiced only for the items it is responsible for under the contract.
The subscription fee
It is paid in advance for the year by whoever subscribes: owner, landlord or tenant. A tenant can subscribe directly, without the landlord's approval.
Who works in your property, and who you deal with
You deal with Mawadda only, and Mawadda assigns whoever does the work in your property.
Who you deal with
You, the subscriber
Whether you are an owner, a landlord or a tenant.
One party to deal with
Mawadda
Your single seller
- Contract
- Invoices
- Warranty
You pay Mawadda only, never a technician directly.
Who works in your property
The inspection engineer
Two of the four visits: a full inspection, documented with photos.
Technicians from licensed establishments
Their establishments are contracted with DAL; they carry out the preventive visits and repairs.
Saudi technicians with a freelance permit
Registered with us; they carry out repairs.
Registered spare-parts shops
They supply the parts, and each part's price appears in your repair quote before any work.
A documented record that protects every party
- We keep the photos and videos of your property's condition taken at the visits.
- Every repair is photographed before and after the work.
- Each report shows what was found and what was done, so your property's condition is on record at every stage.
- These records are kept to protect every party's rights in a dispute, whether owner or tenant.
- Mawadda is not a party to the lease and does not rule between its parties; it provides the documented record.
What the visit report shows
After every visit you receive a photo-documented report. Here is an illustrative example of what it includes.
Visit report
- Air conditioningGood
- PlumbingNeeds repair
- ElectricalGood
- LightingGood
Photos from the visit
A 30-day warranty on every repair carried out.
A dated, documented condition
Each visit's photos and report are kept, so every party has a record that protects its rights in a dispute.
The price before the work
The report shows each repair needed with its price from the published rates, and each party is invoiced only for the items it is responsible for.
Photos only with consent
Photos inside an occupied home are taken only with the consent of the person who lives there, and only of equipment, inspection points and faults.
The periodic visit is not an emergency service
For a fault that cannot wait until the next visit.
A separate paid visit
An urgent fault in a home gets a special paid visit, separate from the periodic visits, and any repair is priced from the published rates.
The price of the special visit
186.88 riyals incl. VAT within working hours (Saturday to Thursday, 8 am to 8 pm), and 280.31 riyals incl. VAT outside them.
If lives are at risk
Call the competent authorities immediately.
To request a special visit, call us on 0530545436 or send a maintenance request.
Send a maintenance requestStart your year with Mawadda
The preventive periodic-maintenance subscription in Madinah. Design your package around your devices, or contact us with any question before you subscribe.