Privacy Policy

Last updated: 12 October 2026

Who we are

DAL International (شركة دال إنترناشونال), a limited liability company, CR No. 7053622804, VAT No. 314622097100003, Madinah, Kingdom of Saudi Arabia, is the controller of the personal data collected through this website and when providing our services. We currently provide our services in Madinah for individuals and for the private and non-profit sectors. Privacy contact: info@dal.international

Data we collect

Identity and contact data (name, mobile, email, and ID or CR number when contracting); property data (national address, unit type); visit data (visit reports and photos documenting the property’s condition); billing and payment data (invoices and payment status — we do not store card data processed by payment partners); and browsing data and cookies as described in our Cookie Policy.

Purposes of processing

Providing maintenance services and scheduling and performing visits; photo documentation to protect the rights of owners and tenants; pricing repairs, issuing e-invoices and meeting legal obligations; customer service; and improving our website and services.

Sharing with third parties

We share only the minimum necessary data with: the licensed maintenance establishments contracted with us, and their workers, to perform work orders and bound by confidentiality; approved payment partners; providers of the technology systems we use; and government authorities where legally required. We share your data with property management offices only with your consent. We do not sell personal data.

Transfers outside the Kingdom

For the hosting locations of our systems and the safeguards for any transfer of personal data outside the Kingdom, email us at info@dal.international.

Retention

We keep personal data for as long as needed for the purpose and for the periods required by law (including invoicing, zakat and tax rules). For detailed retention periods, email us at info@dal.international.

Your rights

Under the Saudi Personal Data Protection Law (PDPL) you have the right to be informed, to access and obtain a copy of your data, to request its correction, completion or update, to request its destruction when it is no longer needed unless retention is legally required, and to withdraw your consent. To exercise your rights, email info@dal.international. You may also file a complaint with the competent authority.

Security and updates

We apply appropriate organizational and technical measures to protect personal data. We may update this policy; the latest version is always published on this page. See also our Terms and Conditions.